Refund policy

Thank you for shopping at Joy Empire Shop. We appreciate your business and strive to provide you with the best online shopping experience. Please read our Return and Refund Policy carefully to understand our terms and conditions regarding returns and refunds.

Returns

We accept returns on items within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. The item must also have the original tags attached.

To initiate a return, please email our customer support team at  JoyEmpireshope44320@gmail.comwith your order number and details about the product you would like to return. We will respond to your request within 1-2 business days with instructions on how to proceed with the return.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days, as determined by your card issuer or payment provider.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at  JoyEmpireshop44320@gmail.com.

Exchanges

We currently do not offer exchanges. If you need a different size or product, please initiate a return for the item you wish to exchange and place a new order for the desired item.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: JoyEmpireshop44320@gmail.com

Address: [ Via Dante Alighieri, 60015 Falconara Marittima AN, Italy] 

By making a purchase on  JoyEmpireshop44320@gmail.com, you agree to and accept the terms of this Return and Refund Policy.

Note: This Return and Refund Policy is subject to change without notice. Please review this policy periodically for any updates or changes.